Female Founder Concierge

Angels Playing Skittles
Emma Chittenden standing in front of the slate sculpture at the Serpentine Gallery in London

Concierge Services

You remember that scene in Pretty Woman where the women in the shop refuse to wait on Vivienne? She ends up feeling ashamed, and Barney sends her to see Bridget, who asks her one question, and says, “You’ll need a cocktail dress, size 6, right?”.

In many respects, dealing with technology is like that experience. Some dude will shame you or mansplain you, leaving you lacking in confidence.

I’ve created a tech concierge service, to compliment my female founder toolkit, to help women like you understand technology and gain confidence with it. You can thank the 22 years of watching people (men), get it wrong so I can help you get it right.

The concierge service is a mashup of a personal shopping experience and consultancy practice.  Scroll down to find out more about my services.

Concierge Office Hours Coaching

There’s always a time when we wish we could phone a friend.  When it comes to tech issues, finding someone you can trust and who knows exactly what you’re dealing with is essential.  That’s where I come in.  I offer 1 hour Concierge Office Hours to get the help you need, when you need it.

Survey & Questionnaire Builder

A well designed form can save you an overflowing inbox.  It can also help you get more insight from research.  You can even use it as a checkout (like I have). A well designed surveys or questionnaire is an artform, and I love creating them.  Why not book me to create your perfect solution.

Experience Audit

If you’ve built a website and you’re finding it’s not performing how you’d hoped it would or you want to grow your business but your website experience is letting you down, this will help you.  As an Experience Designer with over 14 years experience, I’ve helped some very big brands make millions from their online experiences, I can help you fix yours.

Tech Stylist

This is the service I’m super exicted to launch.  Think Fashion Stylist meets Tech Nerd.  I will style up your tech to match your needs, knowledge, budget and style.  No more frustration at buying the wrong thing or not knowing how to use it.  I’ve got you covered.  Prices start at £299.

Nerdic Translation

Nerdic, the language of technology, aka jargon.  If you’ve ever found yourself talking to someone and simply nodding when they chuck a Nerdic term at you, and felt a little silly you didn’t know what they were banging on about, then this is for you.  Better than Google Translate.


Little Blue Book

Do you need a trusted recommendation of a digital or tech expert, stat?  Well, sharing IS caring, and as part of my Word of Mouth Advertising Movement, I’m sharing the love.  The experts on my list are female founders, just like you (and me) who I want to help lift up.

On the fence?

Not certain if I can help? 

I get that, spending money when you’re building your business can be a risky thing, especially if you’re not certain I can help. 

Why not book a no pressure free 15 minute call with me to discuss what I can help you with. 

not the FAQs
Some things you might be thinking about before you buy

Before you buy, there are some things you might want to know, these aren’t FAQs (because more than one of you would have to ask).

I’m not a big business, and having worked as a contractor for years I’ve struggled with clients paying me.

I think that net 30, 60 or 90 payment terms should be illegal for freelancers.

For this reason, I request payment up front for all work up to £500. Any work over £500, I request 50% payment up front and the remaining amount once the work is completed.

For clarity, completion is either when the final product is handed over or after the final call/meeting.

I accept payment by credit / debit card or bank transfer. Please pick which payment term you would prefer when requesting the service. If paying by bank transfer, I need the payment to have cleared before our initial 60 minute meeting.

If you’re unsure I’ll be able to help you, I would recommend you book a no obligation 15 minute call with me.  Details can be found above.

Sometimes you need to cancel things, it’s cool.  I don’t need a reason if you cancel up to 24 hours before the appointment.  

If you do, I’ll issue a full refund, no quesitons asked.

If you need to cancel after the work has started, I won’t be able to issue a refund for any work under £500.  If the value of the work is over £500.  I will not charge you the remaining balance.

The kinds of clients I aim to work with are small female run businesses.

However, don’t work with MLMs (Multi Level Marketing) businesses. I don’t find their business practices ethical and it bothers me the way many women are left in debt and isolated from family for working for them.

The only guarantees in life are death, taxes and oxygen.

That roughly means that I cannot guarantee the changes I make will net you millions in revenue or get you the exact outcome you’re after. This is simply because we’re at the whim of human behaviour.

That said, I have proven results improving conversion rates for clients that have resulted in more sales.

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